AES AFLS TECHNOLOGY SUPPORT TEAM
Click below to enter a support ticket. A uark.edu email account is required.
UAEX clients please call or email.
Email: firstname.lastname@example.org Monday - Friday, 8am to 5pm
Phone: 479-575-3420 Monday - Friday, 8am to 5pm
Computer Labs: http://bumperslabs.uark.edu/
Alert! MyDocs, Gizmo, SharePoint Down Sat, April 18th
IT Services will perform routine Windows server maintenance from midnight to noon on Saturday, April 18. During the maintenance, MyDocs, Gizmo and SharePoint will be unavailable. Other systems relying on the SQL Server, including OmniUpdate and directory.uark.edu, will also be affected.
New Virtual Private Network (VPN) Software
As of November 18th, Junos Pulse has been available as the university’s enterprise virtual private network (VPN) software. VPN provides a secure connection to campus resources for off-campus users.
This will affect users that connect to U-Drive or Remote Desktop.
The new VPN software replaced Network Connect, which is no longer supported by its vendor, and offers forward compatibility with current operating systems.
VPN access is available at http://vpn.uark.edu using a Web browser.
IT Services recommends that users who installed the Network Connect software uninstall and then download Junos Pulse at http://vpn.uark.edu.
If you have any questions please contact our help desk at 479-575-3420 or email@example.com
New Wireless Networks
On Wednesday, July 16, wireless users will no longer have access to UA Secure and UA Wireless and will need to select one of the following: UARK 5G Wi-Fi, UARK 2G Wi-Fi or UARK Guest Wi-Fi.