AES AFLS TECHNOLOGY SUPPORT TEAM
Click below to enter a support ticket. A uark.edu email account is required.
UAEX clients please call or email.
Email: email@example.com Monday - Friday, 8am to 5pm
Phone: 479-575-3420 Monday - Friday, 8am to 5pm
Computer Labs: http://bumperslabs.uark.edu/
Alert! MyDocs, Gizmo, SharePoint unavailable Saturday, May 23
IT Services will perform routine Windows server maintenance from midnight to noon on Saturday, May 23. During the maintenance, MyDocs, Gizmo and SharePoint will be unavailable. Other systems relying on SQL Server, including OmniUpdate and directory.uark.edu, will also be affected.
Alert! Internet temporarily unavailable Sunday, May 24As part of an ongoing network reconfiguration project, IT Services will perform planned maintenance from 7 to 9 a.m. on Sunday, May 24, to apply changes to the Administrative Services Building distribution switch. During the maintenance, Wi-Fi could be unavailable for up to five minutes and wired Internet connections will be down for 5 to 10 seconds in the following buildings:
Administrative Services Building
Bud Walton Arena
Cato Springs Research Center
Engineering Research Center
Arkansas Research and Technology Park
Testing Center Annex
New Virtual Private Network (VPN) Software
As of November 18th, Junos Pulse has been available as the university’s enterprise virtual private network (VPN) software. VPN provides a secure connection to campus resources for off-campus users.
This will affect users that connect to U-Drive or Remote Desktop.
The new VPN software replaced Network Connect, which is no longer supported by its vendor, and offers forward compatibility with current operating systems.
VPN access is available at http://vpn.uark.edu using a Web browser.
IT Services recommends that users who installed the Network Connect software uninstall and then download Junos Pulse at http://vpn.uark.edu.
If you have any questions please contact our help desk at 479-575-3420 or firstname.lastname@example.org
New Wireless Networks
On Wednesday, July 16, wireless users will no longer have access to UA Secure and UA Wireless and will need to select one of the following: UARK 5G Wi-Fi, UARK 2G Wi-Fi or UARK Guest Wi-Fi.