Click below to enter a support ticket.  A email account is required. 

UAEX clients please call or email.

Enter a New Ticket 

Email:    Monday - Friday, 8am to 5pm

Phone: 479-575-3420           Monday - Friday, 8am to 5pm

Computer Labs:

Alert! MyDocs, Gizmo, SharePoint unavailable Saturday, May 23 

IT Services will perform routine Windows server maintenance from midnight to noon on Saturday, May 23. During the maintenance, MyDocs, Gizmo and SharePoint will be unavailable. Other systems relying on SQL Server, including OmniUpdate and, will also be affected. 

Alert! Internet temporarily unavailable Sunday, May 24 

As part of an ongoing network reconfiguration project, IT Services will perform planned maintenance from 7 to 9 a.m. on Sunday, May 24, to apply changes to the Administrative Services Building distribution switch. During the maintenance, Wi-Fi could be unavailable for up to five minutes and wired Internet connections will be down for 5 to 10 seconds in the following buildings:

Administrative Services Building
Baum Stadium
Bud Walton Arena
Cato Springs Research Center
Engineering Research Center
Facilities Management
Arkansas Research and Technology Park
Pomfret Hall
Testing Center Annex


New Virtual Private Network (VPN) Software

As of November 18th, Junos Pulse has been available as the university’s enterprise virtual private network (VPN) software. VPN provides a secure connection to campus resources for off-campus users. 


This will affect users that connect to U-Drive or Remote Desktop.


The new VPN software replaced Network Connect, which is no longer supported by its vendor, and offers forward compatibility with current operating systems. 


VPN access is available at using a Web browser.


IT Services recommends that users who installed the Network Connect software uninstall and then download Junos Pulse at


If you have any questions please contact our help desk at 479-575-3420 or 


New Wireless Networks 

On Wednesday, July 16, wireless users will no longer have access to UA Secure and UA Wireless and will need to select one of the following: UARK 5G Wi-Fi, UARK 2G Wi-Fi or UARK Guest Wi-Fi.